Whether this is customer service, sales or e-meetings – a large part of business is still one on one via voice conversation. It’s important for customers to be able to speak to someone at a business – as a result it’s important for your business to deliver on that need.
If you’ve got a lot of calls, a phone answering service can be a great way to manage volume without skimping on quality – especially if you’re a startup with limited resources. So how does a phone answering service help deliver better customer service?
Will You Answer The Call?
- Always Answer – You can have calls answered in your company name, to give a professional impression, every time your number is dialed. This can be 24/7 and will mean stellar access for your customers – something that is very beneficial for customer service.
- Flexible Forwarding – You can have calls answered and patched through to your phone, if you’re not available an SMS alert for the missed call can be sent to make sure you don’t miss anything. This means you are constantly updated, and have a record of messages and calls – whether you’re there to answer or not.
- Fast Set Up – You can easily set up a phone answering service. This is fantastic for flexibility and allows you to adjust the package to your needs. There are so many options, but you can configure your plan to suit your needs and have it ready to use within 48 hours.
High Standards Based In The UK
Breaking away with exceptional standards is great, and with a forwarding service that provides cover for a large number of businesses it’s possible for a company to find themselves delivering more for a lower cost. There are also higher standards with a good team, with guarantees on the average ring time and answering rate not able to be met by most busy entrepreneurs.