“Trin-trin”, whenever the telephone bell rings; there are fair chances that it is for business enquiries. The main motive of business is to earn profit by providing the best possible customer service. The expansion of business relies mainly on the satisfaction of the customers. If the customers are satisfied; the business will surely prosper as word of the mouth is the best advertisement. Find more information about this fast popularity gaining concept at http://en.wikipedia.org/wiki/X86_virtualization .
In such a scenario, it becomes extremely important that customers’ queries are handled with utmost care. The manners, the art of communication and the soft skills of the supporting staff play a major role in winning the customers’ trust. Only the best customer service can help in ensuring a long term relationship. So it is very important that all calls of the business clients are handled with utmost care. But sometimes it happens that, the business calls are unanswered; the reason can be:
• Unavailability of staff
• It’s a holiday
• The staff is busy handling some other issue
The reason can be any, but an answered call is like a disaster falling on the business. Firstly, it gives the impression that the company does not care about the customers. Secondly, the caller may get an impression that the staff members are irresponsible and don’t care about the customers. Thirdly, if the customer is calling for the first time; there are chances that he may contact the competitors if the call goes unanswered. Moreover even if one has voice mail, very few people actually like to answer on it. If an urgent call goes unanswered there are chances that it ruins even a long term relationship.
So it becomes very-very essential that all the calls are answered with politeness, and it should satisfy all the enquiries made by the caller. Only the one who is well acquainted with the company’s profile can do so, now the question arises who can help in the situation when there is no solution to answer all the calls.
Small business telephone answering service can rescue the one held in such a tricky situation. It keeps two three member who are well acquainted with the company’s policies, terms and condition etc. If any call goes unanswered, it is immediately transferred to small business telephone answering service. Following are advantages of choosing it:
• It answers all the calls within three rings.
• All calls are answered in polite and professional manner.
• The supporting staff members are well versed with the company’s policies.
• It helps even when one is on holidays
• It conveys the message immediately through text message, or fax or e-mail
• It keeps one up dated irrespective of where one is.
• It works all the days, throughout the week i.e. 24×7 hours.
• It transfers the urgent calls to the owner, if required.