” InsideView has teamed up with Microsoft in an effort to give CRM Dynamics 2013 Online more of a social clout. “
However, Microsoft is serious about stealing a bit of the market share from Salesforce.com, and this is why it announced that it has some new industry-focused business process templates. All of this is as part of the Microsoft Dynamics CRM release.
Bob Stutz, who is the corporate vice president of Microsoft Dynamics CRM, said that today CRM needs to be able to detect trends, as well as even suggests actions that lead to the successful outcomes, as well as successful relationships. Stutz went onto say that the new release of their product delivers on that promise, and it will help businesses and organizations be able to engage with their customers on a whole new level.
The new solution is available in 42 global markets, and they can be obtained right online. Social Insights will allow Dynamic CRM Online users the chance to tap right into contact info, as well as real-time company info from more than 20,000 sources. This will help people with marketing, sales, and even with account management. People will also be able to spend less time performing research and spend much more time on doing what they do best, and that is selling.
Dynamic CRM Online users will also be pleased to know that Social Insights does not cost anything extra. Customers can also take advantage of a 30-day trial of InsideView for Sales, or you can choose to get InsideView for Account Management, and when they sign up for a new annual license agreement with InsideView, then they will also be able to get three months free.
The latest release also comes with processes that are configurable and pre-defined, and best of all each stage is outlined in a clear fashion, and the recommended steps to completions are identified. Microsoft is even introducing brand new templates that are specifically designed for certain industries, such as financial services, professional services, as well as event management services and even templates for solution selling.
An “immersive layout” is also being offered by Microsoft Dynamics CRM, and this displays all of the customer’s info on one screen for Dynamics CRM 2013 partners. This is great news because it allows you to see everything that you need to know about your customers’ interactions, all in one place.
You can even tailor processes in order to suit particular business requirements that help deliver a great experience that meets your customers’ expectations. Short cycles, less ramp-up time for new hires and increased win rates are all benefits that Microsoft has cited
Customers can even comment on posts from within Microsoft Dynamics CRM, and this is due to Yammer integration. Yammer is even able to extend right across an organization, which means that everyone can join in the conversation, and this even includes people who are not even licensed with CRM. One more thing that is worth mentioning is that customers can even access mobile client apps right on devices such as the Windows 8 tablet, and even the iPad, iPhones and Android phones, all without the need to pay for separate license fees.