<p>The telephone has become one of the most relied upon tools for doing business whether it is to generate custom in the first place or offer customer service.<br />
As businesses grow the need for a more sophisticated telephone system also grows as more calls are received and there are more people who can answer them.<br />
Not only that with modern technology advancing at a rapid rate the type of phone systems used are becoming more varied and technical.<br />
That means those people responsible for designing, installing and maintaining business telephone systems are having to become more technically competent and in many cases specialisms emerge.</p>
<h2>Understanding Your Needs.</h2>
<p>To get the most appropriate phone system, first your telecoms engineer must understand the needs of your business.<br />
Do you have lots of people who need phones and are spread out all over the world or<br />
do you have a single office where communication between staff members and customers is paramount to the function of the business?<br />
In either case the engineer will be able to design a system that works for your business.<br />
A typical telephone system includes cabling, possibly using fibre optics, installation of the devices (phones and<br />
switch board) and the software it takes to run sophisticated systems.<br />
Some phone systems allow the caller to select which department they wish to get to. We’ve all used them; press one for this, press two for that!<br />
Other systems, can tell you who is calling and let you set up rules to deal with it.<br />
For example, a landline can be diverted to a mobile and the person who answers the call can be alerted that it has been diverted so that they can appear to be still in their office.<br />
Handy for one man bands!</p>
<h2>Modern Telecoms Systems.</h2>
<p>Broadband phones are more popular than ever due to their versatility and cost effectiveness.<br />
You can track calls coming in or going out of a business which can give you great insight into where customers are coming from and how calls are being handled all in real time.<br />
So the telephone engineers have to be designers, network cabling experts, software engineers, systems installers and maintainers of the whole telephone infrastructure.<br />
That is why they go through extensive training which is at a high academic level and is constantly updated to keep up with the latest developments in technology.<br />
They have skills that cross over other trades such as wiring, design and project management so an engineer can be a highly specialised job.</p>
<h5>Featured images:</h5>
<p><span class="license">Photo provided by: smartphotostock.com</span><br />
Tim Tavender is a writer with years of experience in internet marketing. For Telephone Engineering he recommends CNS Communications in London.</p>

What Does A Telephone Engineer Do?
